Booking and Refund Policies
At Luna Stay, we strive to make your booking experience seamless and transparent. Please review our booking and refund policies carefully before making your reservation.
Booking Policies
- Reservation Process:
- Guests can book their stay through our official website: www.lunastay.in.
- All bookings must include at least one adult. Minors must be accompanied by an adult.
- Each suite is designed to accommodate a maximum of two guests.
- Payment Requirements:
- A 100% advance payment is required to confirm your booking.
- Short-hour stays are available and are subject to availability at the time of request.
- Check-In and Check-Out:
- Standard check-in time: 12:00 PM.
- Standard check-out time: 11:00 AM.
- Early check-ins are available on prior request and are subject to room availability.
Refund Policies
- Cancellation Policy:
- 100% Refund: For cancellations made up to 7 days before the booking date.
- 50% Refund: For cancellations made up to 48 hours before the check-in time.
- No Refund: For cancellations made less than 48 hours before the check-in time.
- No-Show Policy: No refunds will be issued for no-shows, where the guest fails to check in without prior notice.
- Refund Processing: Refunds will be Credited within 7-10 business days to the original mode of payment.
- Force Majeure: In case of unforeseen circumstances like natural disasters or emergencies, refunds will be handled on a case-by-case basis.
