This Privacy Policy describes how Luna Stay and its affiliates (collectively "S R K ENTERPRISES, we, our, us") collect, use, share, protect or otherwise process your information/personal data through our website https://lunastay.in (hereinafter referred to as Platform). Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions, and agree to be governed by the laws of India, including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.
We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship. Some of the information that we may collect includes but is not limited to personal data/information provided to us during sign-up/registering or using our Platform, such as name, date of birth, address, telephone/mobile number, email ID, and/or any such information shared as proof of identity or address. Sensitive personal data may be collected with your consent, such as your bank account or payment instrument information or biometric information, all in accordance with applicable law(s). You always have the option to not provide information by choosing not to use a particular service or feature on the Platform.
We use personal data to provide the services you request, assist sellers and business partners, enhance customer experience, resolve disputes, troubleshoot problems, inform you about offers, customize your experience, detect and protect against fraud, and conduct marketing research and analysis.
We may share your personal data internally within our group entities, corporate entities, and affiliates to provide access to services and products. Disclosures may also be made to third parties for service facilitation, legal obligations, or fraud prevention.
We adopt reasonable security practices to protect your personal data from unauthorized access, disclosure, or misuse. However, the transmission of information over the internet carries inherent risks. Users are responsible for safeguarding their login credentials.
You can delete your account through the Platform's settings. Data is retained only as long as necessary for its purpose or as required by law. Anonymized data may be retained for analysis and research.
You may access, rectify, and update your personal data via the Platform. Withdrawal of consent can be requested by contacting the Grievance Officer.
By using the Platform, you consent to data collection, usage, and sharing as outlined in this Privacy Policy.
Please review this Privacy Policy periodically for updates. Significant changes will be communicated as required by applicable laws.
Name and Address of the Company: S R K ENTERPRISES, Kanpur Nagar, Uttar Pradesh, 208011
Contact us: lunastayofficial@gmail.com
Phone: Monday - Friday (9:00 - 18:00)
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